£23,550 per annum
Full time - 36.5 hours per week

Closing Date: 9am Monday 02 February 2026*

Help shape the future of the student experience at Leeds.

Job ref: 01/26

Leeds University Union (LUU) is a charity that helps over 38,000 students Love their time at Leeds. Located at the heart of campus, the Union is a space to meet people, make new friends and get involved.

Find out more about Leeds University Union at www.luu.ac.uk or follow us on X@LeedsUniUnion and Instagram.

The Role

Are you organised, approachable and passionate about supporting students? Leeds University Union is looking for an Advice and Wellbeing Triage Administrator to join our friendly and dedicated team.

This role is a key point of contact for students accessing our Advice and Wellbeing services. You’ll provide a warm, welcoming experience whether students are getting in touch in person, online or by phone, offering initial triage, practical information and clear signposting to the right support. You’ll also play an important part behind the scenes, ensuring appointments are booked accurately, records are kept up to date, and the service runs smoothly during busy periods.

You’ll work across a broad range of student issues, including housing, money, academic processes and wellbeing, helping to identify urgent enquiries and escalating these appropriately. The role also involves supporting our Essentials basic needs service, maintaining online FAQs, assisting with digital content and social media, and helping to coordinate events such as advice webinars and Q&A sessions.

We’re looking for someone who enjoys working with people, can stay calm under pressure and takes pride in delivering excellent customer service. You’ll be supported to develop your skills, including completing Mental Health First Aid training, and will work closely with colleagues across LUU and the University.

If you’re motivated by making a real difference to students’ lives and want to be part of a supportive, values-driven organisation, we’d love to hear from you.

We’re looking for someone who:

• Has excellent communication and organisational skills
  

• Can manage and prioritise varying demands
  

• Enjoys working as part of a team
  

• Is passionate about supporting students from all backgrounds
  

In your application, please explain how you meet the person specification and what you would bring to the Advice and Wellbeing team at LUU.

What you get in return

The benefits you can enjoy include holiday pay, extensive opportunities for learning and further development, NUS TOTUM Card, onsite venue staff discounts, discounted travel card, and discounted gym membership.

The people and culture at LUU are often cited as the top reason why people enjoy working here. You will be part of an organisation that not only values but champions inclusion and diversity. You can learn more about our commitment to being an anti-racist organisation here and the work we do to ensure that our diverse community is represented and supported here.

Sounds good?

For further details, please download an application pack below. In your application, please explain how you meet the person specification and what you can bring to the team here at LUU. If you have any further questions please contact hr@luu.ac.uk.

Advice and Wellbeing Triage Administrator Application Pack

LUU highly values inclusivity and we welcome applications from all sections of the community.

*We anticipate that this role will be very popular and so we may close this advert early if we receive enough applications.

Key Information:

Closing Date: 9am Monday 02 February 2026

Interview Date: Tuesday, 10 February 2026

Proposed Start Date: To be agreed with line manager

Details
Location: Leeds, LS2 9JZ, GB

Working in the UK: 

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