£12.71 per hour
Working pattern- 12 hours per week, part-time, term-time only
Closing Date: 9am Friday 14 August 2026
Job ref: RR2526

Leeds University Union (LUU) is a charity that helps over 38,000 students Love their time at Leeds. Located at the heart of campus, the Union is a space to meet people, make new friends and get involved.

Find out more about Leeds University Union at www.luu.ac.uk or follow us on Instagram.

What we are looking for

As a Front of House Assistant, you will be a permanent member of our team and one of the primary points of contact for students, staff, and visitors. This varied desk-based and active role includes:

• Greeting visitors, offering a warm welcome, and efficiently handling inquiries.
• Signposting students to the correct campus and support services.
• Managing society room bookings, post, deliveries, and lost property.
• Setting up, resetting, and monitoring spaces and furniture across the building.
• Helping manage queues, foyer activity, and safety compliance.

What We Need

• Qualifications: GCSE Grade 4 (or equivalent) in Maths & English. (First Aid qualification is desirable).
• Experience: Background in a fast-paced, proactive customer service environment, managing multiple tasks and delivering frontline information.
• Skills: Strong verbal and written communication skills, competent IT abilities, and the capacity to interact empathetically with people who may be distressed or angry.
• Knowledge: Understanding of current issues affecting Higher Education students.
• Personal Qualities: Resilience under pressure, a flexible and organized approach, strong initiative, and a commitment to supporting a diverse student community

What you get in return

The benefits you can enjoy include generous holiday allowance as well as extra Union closed days, extensive opportunities for learning and further development, holiday buy back options, NUS TOTUM Card, onsite venue staff discounts, discounted travel card, and discounted gym membership.

Sounds good?

For further details, please download an application pack below. In your application, please explain how you meet the person specification and what you can bring to the team here at LUU. If you have any further questions please contact hr@luu.ac.uk.

Front of House Assistant, Application Pack

LUU highly values inclusivity and we welcome applications from all sections of the community.

Please note that the application window may close earlier than advertised due to the high volume of applications expected.

Key Date Information:

Closing Date: 9am Friday 14 August 2026

Interview Date: Monday, 24 August 2026

Start Date: 7 September 2026

Working in the UK:

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