Salary: £25,559 per annum
Full time - 36.5 hours per week - 5 days out of 7, worked on a rota basis between 8am and 6:30pm 
Closing Date: 9am Wednesday 11 November 2026
Job ref: 75/26

Leeds University Union (LUU) is a charity that helps over 38,000 students Love their time at Leeds. Located at the heart of campus, the Union is a space to meet people, make new friends and get involved.

Find out more about Leeds University Union at www.luu.ac.uk or follow us on Instagram.

About the role:

As a Front of House Coordinator, you will play a key role in delivering a welcoming, professional, and efficient service for students, staff, visitors, and customers. Supporting the Front of House Lead, you'll oversee the day-to-day running of Front of House operations, coordinate a team of Front of House Assistants, and ensure the highest standards of customer service are maintained.

You'll be responsible for managing enquiries, supporting events set up and room bookings, monitoring service standards, and helping to ensure our spaces are safe, well-presented, and operating effectively. This is a varied and hands-on role that requires excellent organisation, strong communication skills, and a commitment to creating an outstanding customer experience.

What we're looking for:

We're looking for a proactive and customer-focused individual who thrives in a busy environment and enjoys working with people.

The ideal candidate will have:

• Experience delivering excellent customer service in a customer-facing environment.

• Strong communication and interpersonal skills, with the ability to build positive relationships with a wide range of stakeholders.

• Excellent organisational skills and the ability to manage multiple priorities effectively.

• Experience supporting, coordinating, or supervising colleagues within a team environment.

• Confidence using IT systems, including Microsoft Office and other digital platforms.

• A proactive approach to problem-solving and service improvement.

• The ability to remain calm under pressure and make sound decisions.

• A commitment to creating an inclusive, welcoming, and professional environment for everyone.

If you're passionate about delivering exceptional service and enjoy working as part of a collaborative team, we'd love to hear from you.

What you get in return:

The benefits you can enjoy include enhanced holiday of 26 days plus bank holidays along with 7 Union close days. There is also the option to buy back up to 5 extra days of holiday per year. At LUU you get Easter, Christmas & New Year off which is unheard of in high street retail. There are extensive opportunities for learning and further development, NUS TOTUM Card, onsite venue staff discounts, discounted travel card, and discounted gym membership.

Sounds good?
For further details, please download an application pack below. In your application, please explain how you meet the person specification and what you can bring to the team here at LUU. If you have any further questions, please contact hr@luu.ac.uk.

Front of House Coordinator Application Pack

LUU highly values inclusivity and we welcome applications from all sections of the community.

Key Dates

Closing date:  9am Wednesday 11 November 2026

Interview date: 16 November 2026

Working in the UK: 

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